Enhancing Prime Service, BPS Lampung Holds Service Excellence Training

Bandar Lampung — Presenting a precise big database must be balanced with high-level public service quality oriented towards satisfaction, ease, and friendliness for every data consumer. Revolutionizing this service culture, BPS Lampung Province held a Service Excellence Training on Tuesday, November 3, 2026. Guided directly by the Head of BPS Lampung Province, this managerial capacity-building forum took an out-of-the-box step by inviting the General Manager of Swiss-Belhotel Bandar Lampung as the expert resource person. The integration of hospitality science into the government bureaucratic ecosystem aims to train state apparatuses to possess psychological sensitivity, service ethics, and five-star corporate standard customer complaint handling agility when interacting with statistical data users.

In the interactive training room, the resource person dissected the anatomy of service touch points ranging from the data applicant's first contact at the Integrated Statistical Service (PST) reception desk, interactions on digital channels, to the handover of consultation result documents. BPS leadership instructed that all ranks, both front office officers and expert functional staff in the back office, adopt empathetic communication standards free from rigid bureaucratic language (jargon-free). This training trained state servants to read data user profiles quickly, provide methodological solution guidance with friendly body language, and master conflict management mechanisms if misinterpretations of economic indicators occur by academics or stakeholders.

The implementation of prime service training early this month holds a strategic urgency along with the increasing number of requests for monthly BRS release analyses and cross-sectoral data needs from ministries and regional governments in the remainder of the year. BPS Lampung Province believes that the accuracy of released poverty and inflation figures will not be respected by the public if presented through administrative procedures that are convoluted, slow, and not user-friendly. The mentality transformation from merely "number printers" to "information consultants" is expected to tear down the stigma of a rigid state bureaucracy, making BPS Lampung a professional, warm, and responsive public institution.

The conclusion of this cross-industry training session resulted in a commitment to overhaul operational service standards across all information contact points of BPS Lampung Province. The Head of BPS expressed very high appreciation to the resource person for the transfer of hospitality industry knowledge that refreshed the public service perspectives in his agency. With a work culture now enriched with service excellence values, BPS Lampung Province steps steadily to disrupt state institution service standards, ready to radiate world-class friendliness in every release of economic data truth in Sang Bumi Ruwa Jurai.